Faq

Swissserene FAQs Listings

What is Swiss Serene.com?

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As a luxury destination managment company, Swiss Serene focus on the spirit of the travellers' experience, desires and exclusivily. Being local, we provide exclusive travel experiences to some of the most spectacular locations in Europe. We're based in UK and certified service provider with focus on excellence.Book with confidence knowing we take care of our guests every step of the way. We also have support line and on-the- ground staff at all destinations.

Where is Swiss Serene located?

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SWISS SERENE LIMITED
KAJAINE HOUSE
57 - 67 HIGHT STREET
EDGWARE
MIDDLESEX - HA8 7DD - UK

How can I contact Swiss Serene?

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You can reach us by phone, live chat and email. Our main customer service phone number is +44-2031372693 (Mon - Fri).

What are Swiss Serene business hours?

We also offer our customers a 24/7 helpline during their stay in case of emergencies.

NOTE: We have limited opening hours during national public holidays.

Who organizes the travel arrangements on this website?

We organize all the travel arrangements in our tour packages in close cooperation with trusted local suppliers in each of our Schenegen destinations.

After booking a tour package, your designated travel consultant will arrange all included services: accommodations, day tours (if included) and car rental or train/cruise/ferry tickets as applicable, along with any other custom services requested.

How does the booking process work?

When you are ready to book, click BOOK NOW! in the package page. Then complete the online booking form and click PLACE ORDER. You of course have the option to contact us for booking assistance or send us an inquiry about a custom tour.

 

If paying by Visa or MasterCard, you will require to send the Credit Card Authorization Form sent by your tour consultant. We accept payment by credit card and electronic bank transfer. Our deposit requirements and payment terms do vary according to package type and arrival date.

Next, you will first receive an email that acknowledges that we have received your order as well as a receipt for your payment (if paid by card). You will then receive another email within two working days from your designated travel consultant including more details about your arrangements.

Once your booking has been confirmed and we have received payment in full, Swiss Serene will issue vouchers for all of your travel arrangements in your tour package. You will receive your travel documents as PDF attachments by email or by Courier. We also offer the option to receive documents in hard copy by post or on arrival (if your first arrival destination is Zurich).

Please note: It can take some time to make all arrangements for a tour package, as the travel consultant must book / reserve each service individually with our suppliers and personalise your itinerary accordingly. This is why we encourage our clients to book as far in advance as possible, to ensure that we can secure the travel dates and most preferred accommodations.

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